Shipping Address
You may specify different addresses for shipping and billing, which enables you to have products delivered to a friend, a relative, or to your place of work, for example. An order can only be delivered to one shipping address and we do not deliver outside of the UK.
Delivery
We offer free delivery for all orders over £50.00. Orders below this value will be charged £1.95. Delivery is 1st class Royal Mail and can take up to 4 working days from dispatch. Full details of Royal Mail 1st Class delivery can be found by clicking here
The products you order from us will be delivered to the shipping address specified by you when the order was placed. We are not liable for any undelivered items where the delivery address you entered was incorrect in anyway.
Delivery will be made as soon as possible but may vary depending on the type of products ordered. Our normal working hours are Monday to Friday 9am - 5.30pm, excluding Bank Holidays and we only process and dispatch orders during these timescales. All delivery and dispatch timescales quoted on the website do not include weekends or Bank Holidays.
Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries
Some postal addresses in Northern Ireland, some offshore islands and some remote areas of Great Britain may not be covered by our normal delivery services and so we may have to contact you to advise you of extra postal charges.
If you do not receive Products ordered by you within 28 days of the date on which you ordered them, we shall have no liability to you unless you notify us by email at customerservices@prettyheads.com of the problem within 40 days of the date on which you ordered the Products.
Our products are despatched 1st Class Royal Mail. If you have not received your items, please check with your local sorting office even if you have not received notification from your postman that they are holding items for you.
In the event that we resend an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the product.
We reserve the right to wait up to 10 working days from the date of despatch before replacing an undelivered item.
Cancelling an Order
For most items, you have the legal right to cancel your order within 7 working days of receiving the goods. This does not apply to perishable goods, audio or video recordings or computer software which has been opened. Please check your order on screen and the confirmation email carefully.
Order cancellations must be made in writing, quoting your order number, within 7 working days beginning the day after the day on which the item is delivered.
If you wish to cancel your order before the goods have been dispatched to you, then you can notify us by sending an email to customerservices@prettyheads.com or by telephone on 0845 519 6109. Where goods have already been dispatched to you, the goods must be returned to us in accordance with the 'Returns and exchange' section below.
Please note: In order to provide a fast service, products maybe placed into production immediately.
We reserve the right to cancel your order at any time and issue a full refund.
The provisions of this clause do not affect your statutory rights.
Returns and exchange
Our 30 Day Money Back Guarantee
If you are not completely satisfied with the goods, then you can return them to us within 30 days of receiving them.
For your own protection we recommend that you send the goods back using a delivery service that insures the goods for their value and that records delivery as the goods will remain your responsibility until they reach us and we cannot be held responsible for items damaged or lost in the post.
The item(s) must be returned in the condition in which you received them and within 30 days of delivery.
Please contact Prettyheads to organise returning your goods. You should ensure you get a receipt and a proof of postage from the post office. Once your order has been received back, we will provide you with a full refund as long as the goods are in a re-saleable condition. We will also reimburse to you, the cost of shipping the item back to us, within 28 days providing the postage receipt is also sent to us either by email (scanned) or by fax within this period, providing this is sent via Royal Mail First Class Registered Post. Without the receipt, we are unable to reimburse the cost of the return postage.
Faulty or Damaged Goods
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item and your costs in returning it to us. You can contact our Customer Service department for details on this.
Refunds
Refunds will be based on the price paid for the item at time of purchase. If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
This returns policy does not affect your statutory rights.
Our returns address:
Prettyheads Returns
Ascott House
51 Water Street
Radcliffe
Manchester
M26 3DE
United Kingdom